Delivery of your order takes between 1 and 7 working days within the Netherlands.
Internationally, it takes between 2 and 30 days.

Delivery of a Customize order takes between 4 and 6 weeks.

You can make this known via email at customerservice@reinhardfrans.com . We will then contact you and send a return label via email. The customer must do this within 14 days of receiving the order.

You can cancel your order. If the order has already been shipped, the shipping costs will be borne by the customer. This will be deducted from the amount refunded.

An order for a pair of Customize Shoes cannot be canceled. The order is processed almost immediately after it is placed and cannot be changed.

We make handmade shoes from size 38 to size 48.

You can send an email to customerservice@reinhardfrans.com. We will immediately investigate the issue and take action.

You can send an email to customerservice@reinhardfrans.com . We will check where it was delivered and take action.

When shoes are not in stock in your size, the delivery time is between two and three weeks.

You can contact us via customerservice@reinhardfrans.com . We will ensure that the correct order is sent to you. You will receive a return label from us to return the incorrect package.

Once we have received your order, we will submit it to the delivery service.
The delivery service will inform you when the package will be delivered to you using a Track & Trace number. Typically, delivery of a package takes 1 to 7 working days.
If you have not received anything after 7 days, you can contact us by email at customerservice@reinhardfrans.nl. We will then immediately investigate where your package is.
Please note that this is handled through the carrier, and we are unfortunately dependent on their
response time.

You will receive a Track & Trace number from the parcel service to track your package. If you think you haven't received this, check your spam folder. If it appears that the package has been delivered but not to the recipient's address, or if you have not received anything and there is no update under the Track & Trace number, you can contact us at customerservice@reinhardfrans.com. We will investigate this for you and send a response as soon as possible.

A reasonable period after purchase, depending on what has broken for a reasonable reason. After assessing the damage, we will inform the customer. Wear and tear on soles and heels are not covered by the warranty.

Once Reinhard Frans has received your return for exchange, it will be processed immediately, and the new item will be shipped the next working day. If it turns out that the new item is not in stock, we will notify you and have it made at our Atelier. This typically takes between two and three weeks.

If you want to exchange your order for any reason, you can do so within 14 days of receipt. You can notify us by email at info@reinhardfrans.com . We will then send you a return label via email.
The items must be unused, undamaged, and packaged in the original packaging. The original packaging (shoe box) should not be used as a shipping box. It should be packed in an outer box or plastic bag.
Once we have received the return package in good order, we will promptly send the correct items to you. You will be informed as soon as the package is accepted by the carrier. If there are any shipping costs for this, they will be charged to you. The package will be sent to the address provided to us in the original order.

You can cancel your order without giving a reason. If the order has not yet been shipped, we will credit the entire order amount, including shipping. The order amount will be refunded within 14 days. If you cancel the order while it is already on its way to you, the shipping costs will be your responsibility. We will deduct this from the refund.