Terms & Conditions

Table of content:

  1. General
  2. Information about Reinhard Frans
  3. Terms of Sale
  4. Price and payments
  5. Delivery
  6. Return
  7. Website use
  8. Applicable law and jurisdiction
  9. Contact

1. General

The following Terms and Conditions are valid between Consumer (‘you’) and Reinhard Frans BV (‘Reinhard Frans/we/us’) and apply to all use of and orders  placed on the website www.reinhardfrans.com (‘Website’). By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.

Access to this Website is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Information about Reinhard Frans

Name trader

Reinhard Frans BV

Registered address

Reinhard Frans BV, Roelof Hartstraat 22, 1071 VJ Amsterdam, The Netherlands

Email address  webshop@reinhardfrans.com

Chamber of commerce number

**********

VAT registration number

**********

3. Terms of Sale

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

3.1 Eligibility to order

To place an order with Reinhard Frans you must be at least 16 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate.

3.2 Order confirmation

When you place an order on our Website, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

3.3 Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

3.4 Right to reject

We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order include (but not limited to):

  1. The product ordered is unavailable from stock;
  2. Our inability to obtain authorisation of payment;
  3. The identification of an error within the product information, including price;
  4. If we suspect any fraudulent activity;
  5. If shipping restrictions may apply to a product.

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.

3.5 Quality of products

We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Reinhard Frans cannot be held responsible for any such discrepancy.

4. Price and payments

4.1 Price

The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. Reinhard Frans is not bound by the price until Reinhard Frans has accepted the order by sending the shipping confirmation to you. Reinhard Frans reserves the right to change, limit or terminate any special offers or discounts at any time.

4.2 Price changes

We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. We are not able to compensate price differences with placing orders or returns.

4.3 Payments

We accept payments with iDeal, Visa &  MasterCard.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment, then you will be notified immediately at the check out.

4.5 Tax

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

5. Delivery

5.1 Shipping details

Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered and the total amount of the order. All packages have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.

In case shipping details are not complete and/or correct given by the customer or the package is refused, return shipping cost and handling fee will be charged to the customer. The fee vary depending on shipping location. Shipping fees will apply for resending the package to the updated address. If you have entered incorrect shipping details, please contact our customer service team at webshop@reinhardfrans.com

5.2 Delivery time

We aim to deliver your order in Europe within 3-5 working days. For all countries outside Europe we aim to deliver within 5 business days. If you have not received your delivery within the number of days shown for your country in the table “Shipping Information”, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.

6. Return

6.1 Right of withdrawal

You have the right to withdrawal within 14 days. To exercise this right, send us a written request per email. Because we start to process your order as soon as it is submitted, we might not be able to prevent the shipment. Exceptions can be made only if we haven’t send you the shipping confirmation yet, so please contact us if you would like to cancel your order to see if there is a possibility to cancel.

6.2 Right of return

You have the right to return purchased items within 30 days, without giving any reason. To exercise this right, use the Return Form that comes with your order. You cannot return items ordered on our Website in one of our physical stores.

All original packaging with pricing, labels and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted.

For any questions about your order, return or the Return Form, please contact Customer Service.

6.3 Refund information

All reimbursements will be paid within 30 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

The shipping fee you have paid with your order is non-refundable, unless you received a wrong or a damaged item.

7. Website use

7.1 Errors, inaccuracies and omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

7.2 Intellectual property rights

All elements on the Website are owned by or licensed to Reinhard Frans and its affiliates. All elements of the Website including (but not limited to) the content and photography, are protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Reinhard Frans.

7.3 Limitation of liability

Reinhard Frans will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Reinhard Frans has been advised of the possibility of any such damages.

7.4 Third parties

On our Website you may find third party links that direct you to third party websites which are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Reinhard Frans is not responsible and cannot be held liable for the content and activities of these websites.

7.5 Invalidity

Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

7.6 Privacy Policy

By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.

8. Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.

9. Contact

If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Tuesday to Saturday between 10:00 am and 5:00 pm CET​

Contact

webshop@reinhardfrans.com

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