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Amsterdam

ADDRESS
Reinhard Frans
Roelof Hartstraat 22
1071 VJ  Amsterdam

Den Bosch

ADDRESS
Reinhard Frans
Snellestraat 7
5211 EM  Den Bosch

Den Haag

ADDRESS
Reinhard Frans
Frederikstraat 8
2514 LK  Den Haag

Laren

ADDRESS
Reinhard Frans
Naarderstraat 10
1251 BB Laren

Maastricht

ADDRESS
Reinhard Frans
Bredestraat 9
6211 HA  Maastricht

Antwerp

ADDRESS
Reinhard Frans
Leopoldstraat 18
2000 Antwerp

Utrecht

ADDRESS
Reinhard Frans
Twijnstraat 21
3511 ZG Utrech

Zwolle

ADDRESS
Reinhard Frans
Sassenstraat 17
8011 PA Zwolle

 

Reinhard Frans shoes are pieces of art made by the finest craftsman. These shoes need to be taken care of. For the leather models use our industrial creams. it feeds the leather and restores the color. For the Suede use our brush and clean them by steaming.
Use our cedar shoetrees to experience the optimal quality of the leather.

Table of content:

  1. General
  2. Information about Reinhard Frans
  3. Terms of Sale
  4. Price and payments
  5. Delivery
  6. Return
  7. Website use
  8. Applicable law and jurisdiction
  9. Contact

1. General

The following Terms and Conditions are valid between Consumer (‘you’) and Reinhard Frans BV (‘Reinhard Frans/we/us’) and apply to all use of and orders  placed on the website www.reinhardfrans.com (‘Website’). By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.

Access to this Website is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Information about Reinhard Frans

Name trader

Reinhard Frans BV

Registered address

Reinhard Frans BV, Roelof Hartstraat 22, 1071 VJ Amsterdam, The Nethelands

Email address  webshop@reinhardfrans.com

Chamber of commerce number

**********

VAT registration number

**********

3. Terms of Sale

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

3.1 Eligibility to order

To place an order with Reinhard Frans you must be at least 16 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate.

3.2 Order confirmation

When you place an order on our Website, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

3.3 Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

3.4 Right to reject

We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order include (but not limited to):

  1. The product ordered is unavailable from stock;
  2. Our inability to obtain authorisation of payment;
  3. The identification of an error within the product information, including price;
  4. If we suspect any fraudulent activity;
  5. If shipping restrictions may apply to a product.

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.

3.5 Quality of products

We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Reinhard Frans cannot be held responsible for any such discrepancy.

4. Price and payments

4.1 Price

The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. Reinhard Frans is not bound by the price until Reinhard Frans has accepted the order by sending the shipping confirmation to you. Reinhard Frans reserves the right to change, limit or terminate any special offers or discounts at any time.

4.2 Price changes

We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. We are not able to compensate price differences with placing orders or returns.

4.3 Payments

We accept payments with iDeal, Visa & MasterCard.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment, then you will be notified immediately at the check out.

4.5 Tax

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

5. Delivery

5.1 Shipping details

Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered and the total amount of the order. All packages have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.

In case shipping details are not complete and/or correct given by the customer or the package is refused, return shipping cost and handling fee will be charged to the customer. The fee vary depending on shipping location. Shipping fees will apply for resending the package to the updated address. If you have entered incorrect shipping details, please contact our customer service team at webshop@reinhardfrans.com

5.2 Delivery time

We aim to deliver your order in Europe within 3-5 working days. For all countries outside Europe we aim to deliver within 5 business days. If you have not received your delivery within the number of days shown for your country in the table “Shipping Information”, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.

6. Return

6.1 Right of withdrawal

You have the right to withdrawal within 14 days. To exercise this right, send us a written request per email. Because we start to process your order as soon as it is submitted, we might not be able to prevent the shipment. Exceptions can be made only if we haven’t send you the shipping confirmation yet, so please contact us if you would like to cancel your order to see if there is a possibility to cancel.

6.2 Right of return

You have the right to return purchased items within 30 days, without giving any reason. To exercise this right, use the Return Form that comes with your order. You cannot return items ordered on our Website in one of our physical stores.

All original packaging with pricing, labels and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted.

For any questions about your order, return or the Return Form, please contact Customer Service.

6.3 Refund information

All reimbursements will be paid within 30 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

The shipping fee you have paid with your order is non-refundable, unless you received a wrong or a damaged item.

7. Website use

7.1 Errors, inaccuracies and omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

7.2 Intellectual property rights

All elements on the Website are owned by or licensed to Reinhard Frans and its affiliates. All elements of the Website including (but not limited to) the content and photography, are protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Reinhard Frans.

7.3 Limitation of liability

Reinhard Frans will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Reinhard Frans has been advised of the possibility of any such damages.

7.4 Third parties

On our Website you may find third party links that direct you to third party websites which are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Reinhard Frans is not responsible and cannot be held liable for the content and activities of these websites.

7.5 Invalidity

Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

7.6 Privacy Policy

By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.

8. Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.

9. Contact

If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Tuesday to Saturday between 10:00 am and 5:00 pm CET.

Contact

webshop@reinhardfrans.com

 

The website www.reinhardfrans.com (‘Website’) is managed by Reinhard Frans BV (‘Reinhard Frans/us/we’). Reinhard Frans respects the privacy rights of its online visitors and recognises the importance of protecting the privacy of the collected personal information. For this reason, Reinhard Frans as instituted strict policies and security measures to protect your personal information.

Reinhard Frans is entitled to change this privacy policy at his own discretion and without prior notice. Changes will be posted on www.reinhardfrans.com. If you continue visiting www.reinhardfrans.com you will automatically be bound by the amended privacy policy.

1. Personal information

When you register at or place an order on www.reinhardfrans.com, we ask you to fill in your personal information. This information is required to be able to fulfil the service required: name, telephone, address, email. This information is required to process an order and to inform you about the status of your order.

Your personal information is collected in accordance with applicable law and in order to meet our commitments to you, including the delivery of your orders, notification of the delivery status and updates on your returns. Personal information and your order history are saved on our secure server.

2. Newsletter subscription

You can sign up for our Newsletter by submitting your email address in the newsletter module found on the website. We don’t send newsletters to customers or registered visitors unless you have registered for the newsletter specifically. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.

3. Third parties

Reinhard Frans will not disclose your details to any third party companies besides companies involved in the payment and fulfillment of your order. We may disclose your information to any relevant regulatory body when there is a legal obligation to do so.

We use Google Analytics to track (anonymous) visitor data for site improvement and third-party tools like Zendesk to fulfil our customer service, including live chat.

We may offer links to other websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies. Reinhard Frans is not responsible for these tertiary websites.

4. Online Payment

Payment details are entered in the system of our payment partner secured system and are not saved or processed in our systems.

5. Controlling and removing your information

You can login to your personal account with your email address and password to view or change your personal information or view your order(s). Please send an e-mail to webshop@reinhardfrans.com if you want us to remove your personal data from our database.

6. Minors

If you are under the age of 16 you make sure that your parents or legal guardians approve your provision of personal details before you submit these to us.

7. Cookies and pixel tags

Reinhard Frans receives and records information from your browser when you use the Reinhard Frans website and may use a variety of methods, such as cookies and pixel tags to collect this information. For more information, you can see our Cookie Statement.

8. When do we process your personal data?

8.1 In order to visit our webpage, buy our goods or contact us in any way, we need to collect personal data about you.

8.2 Reinhard Frans collect and process personal data about you when you visit our webpage, add products your cart, enter and complete the checkout, reach out to our customer care, sign up for our newsletter, restock notifications, waitlists and events. The information that we at Reinhard Frans collect from you when you register to our newsletters, events, start and complete the purchasing process is required to enter into an agreement and for us to fulfill the agreement and provide the services and offers we have.

8.3 For all customers and users registered to our newsletter, we collect data about how you interact with our website, what information, products and services you have been interested in by reading an email or clicking a link.

8.4 For all customers we also store and handle any personal information related to past purchases.

9. What personal data do we process about you?

9.1 For email subscribers

The personal data that we collect from email subscribers are:

  • Email
  • IP-address and information about your website visit behaviour

9.2 For customers

The personal data that we collect from customers are:

  • Email
  • IP-address and information about your website visit behaviour
  • First name
  • Last name
  • Address
  • Telephone number
  • Order information

9.3 For users starting the purchasing process:

The personal data that we collect from users starting an order:

  • Email
  • IP-address and information about your website visit behaviour
  • First name
  • Last name
  • Address
  • Telephone number
  • Order information

9.4 For users of Reinhard Frans customer assistance and support channels

  • Email
  • First name
  • Last name
  • Facebook account information
  • Instagram account information
  • LinkedIn account information
  • Twitter account information
  • Other personal information provided by the user in order to resolve any errand or issue

10. Why do we process the personal data about you?

Reinhard Frans process your personal data for the following purposes:

  • To fulfil our responsibilities to you as a user of our web pages, services or products.
  • To support you in case of problems with our web pages, services or products.
  • To improve our web pages, services or products.
  • To communicate informational updates and marketing messages via email or telephone.
  • To collect and make customer, marketing or other types of analyses
  • To prevent fraud
  • To follow applicable laws and regulations

11. The legal grounds for us to collect, use, transfer and store personal data

We treat your personal information to:

  • fulfil the contract and/or agreement with you, providing our products and services
  • comply with legal obligations, for instance keeping records for accounting or VAT reporting to comply with local financial regulation
  • to cater to the legitimate interests of users, customers and visitors, for instance sending information about goods and services users have shown interest in or carrying out analyses, segmentation and profiling to improve the relevance of and tailor information about products, services and events to users
  • to cater to our own legitimate interests, for instance tracking site behaviour, interactions and user interests in our information, products and services to provide correct information, services and products as well as personal offers or collecting feedback to improve our products or services or performing analyses, segmentations and profiling of users and user data to allocate our resources, change, improve and expand our products and services

Reinhard Frans does not process any sensitive personal data, .e.g financial information, health information, religious beliefs etc.

12. Profiling

12.1 Reinhard Frans will use profiling and process your personal data to understand how you have been using our web, which of our products, services and offers you have been interested in, which of our newsletters you interacted with and which of our events you signed up to. This information is processed in order to tailor products and services to your interests.

Reinhard Frans will also use profiling of personal data to understand customer demographics and behaviour in order to identify and market our products and services to new user groups.

Finally, Reinhard Frans will also use profiling of personal data to avoid advertising to existing customers on Facebook, Instagram and other social networks.

12.2 You may at any time object to the processing of personal data through profiling. Do this by emailing Reinhard Frans at webshop@reinhardfrans.com . Once Reinhard Frans has received your notification, we will cease processing your personal information for this purpose.

13. How long do we store your personal data?

13.1 Your personal information will only be stored as long as there is a need to save them to fulfil the purposes for which the data was collected in accordance with this Privacy Policy. No Label may save the data longer if necessary to comply with legal requirements or to monitor Reinhard Frans’ legal interests, such as if there is a legal process going on.

13.2 Reinhard Frans saves user information for as long as we believe is necessary to ensure the quality of our services.

13.3 Reinhard Frans saves account and customer information for as long as an account or customer have a Reinhard Frans account.

14. Who do we transfer the personal data to?

14.1 Reinhard Frans may disclose your information to third parties in accordance with the Privacy Policy. Such transfers information may include, but is not limited to:

  • Transfer of name, address, phone number and email to logistics partners to deliver your order.
  • Transfer of name, email and country to advertising platforms such as Facebook for profiling or for exclusion of the user from advertising on said platforms.
  • Transfer of name, address, phone number, email to CRM tools in order to respond to provide customer support, send transactional or marketing emails.

14.2 Third party which Reinhard Frans discloses information to or otherwise provides information about a user, account holder or customer may use the information only for the purposes of selling and marketing Reinhard Frans services and products or for the purpose of providing services related to Reinhard Frans agreement with you as a user, account holder or customer.

14.3 Personal data may also be disclosed by Reinhard Frans if it is necessary to comply with applicable legal requirements or government requirements, to safeguard Reinhard Frans’ legal interests or to detect and prevent fraud and other security or technical issues.

14.4 Reinhard Frans may transfer your personal data to countries outside the EU / EEA, if any of Reinhard Frans’ suppliers or partners are located there. If personal data is transferred to any country outside the EU / EEA, Reinhard Frans will take steps to ensure that personal data remain protected and also take the necessary steps to legally transfer personal data to non-EU / EEA countries.

14.5 We will not sell your personal information to third parties unless we have your permission.

14.6 We reserve the right to disclose and transfer personal information about customers and subscribers to a buyer in the eventual sale of parts of or the entirety of the company Reinhard Frans BV.

15. Changes to the privacy policy

Reinhard Frans has the right to change/update the Privacy Policy at any time.

16. The protection of your personal data

You should always be able to feel confident when you submit your personal information to us. Reinhard Frans has therefore taken the security measures needed to protect your personal data from unauthorized access, change and deletion. For example, all information about users, account holders and customers are stored in a database that is protected by permission management and firewall.

17. Your rights

17.1 Reinhard Frans is responsible for processing your personal data in accordance with applicable legislation.

17.2 Reinhard Frans will, at your request or on its own initiative, rectify, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading.

17.3 You are entitled to request:

17.3.1 Access to your personal information. This means that you are entitled to request a registry outline of the processing we conduct regarding your personal data. You are also entitled to receive a copy of the personal data being processed. You are entitled to once a calendar year, by written application, receive a registry extract from which personal data are registered about you, the purpose of the treatment and the recipients the information has been provided or to be disclosed. You also have the right to receive information on where the data has been retrieved if personal data have not been collected from you, the existence of automated decision making (including profiling) and the predicted period during which the data will be stored or the criteria used to determine this period. You also have the right to obtain information about your other rights listed in this paragraph in the registry extract.

17.3.2 Correction of your personal data. We will prompt you to correct the incorrect or incomplete information we process about you as quickly as possible.

17.3.3 Deletion of your personal information. This means that you are entitled to request that your personal data be removed if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we can not immediately delete your personal data in, for example, accounting and tax laws. We will then end the processing done for purposes other than complying with the legislation.

17.3.4 Limitation of treatment. This means that your personal information is marked so that they can only be processed for certain delimited purposes. For example, you may request a limitation when you consider your information incorrect and you have requested a correction. Meanwhile, the accuracy of the data is investigated, their treatment will be limited.

17.3.4.1 Reinhard Frans will notify each recipient of the personal data disclosed in paragraph 10 above about any corrections or deletion of data, as well as limitation of processing of data.

17.3.5 You are entitled to data portability. It implies the right to, under certain conditions, extract and transfer your personal data in a structured, widely used, and machine-readable format to another personally responsible person.

17.3.6 You are entitled to object to personal data processing performed on the basis of a balance of interest. If you object to such treatment, we will only continue treatment if there are legitimate reasons for treatment that weigh heavier than your interests.

17.3.7 If you do not wish to process your personal data for direct marketing, you are always entitled to object to such treatment by sending an email to webshop@reinhardfrans.com. Once we have received your objection, we will cease processing your personal data for such marketing purposes.

17.5 Issuing a request. To enforce any of the above rights, please email webshop@reinhardfrans.com . We will respond to any of the above requests within two business days and comply with the request within 28 days. You may issue such request up to once per year. If you wish to issue requests more frequently, we reserve the right to charge a reasonable fee to compensate for the administrative costs of complying with the request.

18. Cookies and site statistics

18.1 Cookies are used on our site in order to improve your experience. As you navigate our site, your preferences are remembered by the temporary use of cookies, small text files saved on your device by the browser you use. Cookies let our systems find information about your browser as well as monitor the navigational patterns while you are browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie should be activated. This enables you to reject usage of this cookie, or erase the cookie at the end of your visit. If you disable your cookies or erase cookies, your user experience may be limited.

18.2 Site statistic web data is collected with tools such as Google Analytics to analyse the performance of our site and monitor user trends on the site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with the site. This type of collected information is aggregated and anonymous and, therefore does not personally identify specific site users. We also use IP-anonymization which shortens and anonymizes your IP-address before it’s stored on Google servers. In addition, our site may utilize “web beacons, “pixel tags” or other tracking technologies to study the actions of our users through non-personally identifiable information. This data is aggregated and monitored to help us improve our services and the overall experience of the site.

19. How to opt out

If you wish to opt out from or revoke your consent to any communication, clear, enable or disable cookies or tracking we’ve collected the most important information on how to do so below.

How to manage cookies on popular browsers and devices:

Select a browser below to see a detailed explanation of how to remove or disable cookies.

Manage cookies on Safari

Manage cookies on iOS

Manage cookies on Chrome

Manage cookies on Firefox

Manage cookies on Internet Explorer

How to manage subscriptions from Reinhard Frans emails:

Send an email to webshop@reinhardfrans.com

20. Contact us

If you have any questions about our use of your information, how to exercise your rights or about our Policies, you are welcome to contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 6:00 p.m. CET.

webshop@reinhardfrans.com

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We are sorry to see you go! But we will respect your decision. You can always subscribe again and be a part of Reinhard Frans family.

Our promise to you

Thank you for looking at our models! We fully understand if you’re not sure about your size.
At Reinhard Frans we don’t work with a size chart, we do things differently.
Once we receive your order, we’ll be in touch to verify your size.

One of our experienced staff members will call you or send you an email.*

That’s one less thing to worry about!

Sit and relax, select the models you like and place an order!

* We’ll contact you during opening hours TUE-SAT 10am – 6pm CEST

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